Terms and conditions

We take responsibility for the goods and plants offered within reasonable control.

1. Liability

The total liability of Blackwater Nursery Ltd., trading as South West Carnivorous Plants, for any claim, howsoever arising, shall not exceed the price of the goods supplied by us plus any postage charges incurred to the customer.

If you have a valid claim based on the poor condition or quality of the goods you ordered and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.

These terms and conditions do not affect your statutory rights as a consumer.

We endeavour to keep the website up-to-date, but retain the right to update product information without notice.

2. Prices

It is possible that the price of the goods you ordered changes between the date we accept the order and the actual date of delivery. In this case you will pay the price as paid during the original transaction.

If we have underpriced a product by mistake, we will not be liable or made mandatory to deliver that specific product to you for the price that was visible on the website. When this is the case, we will notify you before we despatch the product to you. We reserve the right to cancel the order and will refund the amount you paid for in accordance with our return and refund policy.

The costs of delivery are described on our delivery page.

The goods you order will be delivered at the address you have specified on your order. Please make sure this address is correct. We can’t accept liability for damage or loss of the goods you ordered, once they have been delivered in accordance with the instructions you gave for delivery on the checkout page.

We strive to deliver the goods within the stated time frame, but we can’t guarantee the actual delivery time. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to inform you about the change of the delivery date.

Ownership of the goods is due once they have been successfully delivered and when we have received cleared payment in full. Our supplied goods are not for resale purposes.

3. Products

We strive to give you a clear and transparent idea of the characteristics, origin and make of our plants, bulbs and lifestyle products. However, inevitably there could be some variations in shape, colour or size of the different types of the products we offer. Descriptions, images, illustrations and other information regarding specific products on our website are for guidance only and is approximate.

4. Warranty

Regarding the carnivorous plants and seeds in particular, we cannot guarantee that your purchased plants or seeds will grow under any and all conditions, since we have no control over sunlight, the weather, your soil, moisture and similar factors that might impact the growth of carnivorous plants in your specific situation.

5. Promotions & Offers

Sometimes we offer a discount code on our website. This code is only eligible on products that do not already have a discount included. Gift vouchers are never eligible for any discounts or sales promotions.

6. Payment security

Our website is provided with a secure connection (SSL) for payments and data provided. We work with reputable third party payment providers, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.

7. Cookie & Privacy Policy

Click here for a statement of our Cookie & Privacy Policy.

10. Email Policy

We collected your email address via consent during checkout or via the newsletter subscription link. With our newsletters we provide our subscribers with information about our nursery, new products, plant care etc. If you want to unsubscribe from our marketing emails, please click on the unsubscribe link at the bottom of the newsletter. From that moment on we won’t email you again, except if you choose to subscribe for our newsletter again.

11. Copyright

All of the written, photographic, design and video content of www.littleshopofhorrors.co.uk, along with the arrangement of it, are the copyrighted property of Blackwater Nursery Ltd, or that of the people who have granted us the right to use it. All rights reserved.

None of the material on the website or social media channels may be used without our written permission. You may download Planting Instructions or print off a single copy of a webpage for your own personal, non-commercial use offline.

12. Complaints & Recommendations

If you wish to complain about any aspect of our services or products or if you have a recommendation to improve our service, please contact us.

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Despatched within 1-3 days

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