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Help & FAQs

If you have any queries regarding your order or any of our products that cannot be found here, we are happy to help you.

We have a number of advice pages that may help you solve your query.

FAQs about Orders and Shipping

Free delivery for orders over £50,00, otherwise the delivery charge is £6,95 for parcels and £2,50 for post orders.

We aim to despatch orders within 1-3 working days with Royal Mail or a parcel company for bigger packages. However, we can not be hold accountable for the delivery time as soon as it is in their hands.

Click on my account and create your own account by filling in your emailaddress and a password.

By logging in to your account. Here you can change your shipping and billing addresses.

We send our post orders and small packages with Royal Mail without tracking, while bigger packages will be send by Hermes with tracking. You’ll receive an email from Hermes with a tracking code.

No. Your credit card information is securely filed with Payment Gateway Stripe and will be deleted after your payment is completed.

We ship our plants mainly to the UK, but for companies it is possible to order bigger amounts of our plants to Europe and Non-European countries. A phytosanitary inspection and document is needed to ship our plants, and for some you need a CITES permit as well.

Businesses can contact us for enquiries for shipments to foreign countries.

We aim to send all orders in one package, however, sometimes we need to send your order in more than 1 parcel. You will only pay delivery costs per order once.

FAQs about Returns and Exchanges

As an online customer you have the right to return your order within 14 days. Please contact us as soon as possible, when you are not happy with your purchase. Postage costs for returning your order, are for the customer.

Note: we can only take back plants that are in a healthy condition and well looked after.

No worries, just send us an email with a photo of the received product  and your order number and we will send you the right item.

Our carnivorous plants travel extremely well, but should you experience problems, please contact us as soon as possible by sending us an email with a photo of the received product.

Returns can be shipped to our address:

South West Carnivorous Plants
Passaford Farm
Northmostown
EX10 0NL Sidmouth
United Kingdom

Please contact us by mail or phone.

By logging in to your account. Here you can change your shipping and billing addresses.

By contacting us or logging in to your account. Here you can change your order.

Yes, for some plants it is possible to pre-order in spring. Just browse our collections.

Contact us

For enquiries phone us on:
01395 - 567501
Note: we are working on the relocation of our nursery to Sidmouth and are outside a lot.
Please contact us via the contact form above or email us if you can not reach us by phone.

Monday to Friday: 09:00 – 17:00

We are a nursery and webshop only.
If you would like to visit us, please let us know and we will make an appointment to show you around our nursery.

Free UK shipping

On all orders above £50,-

Fast UK delivery

Despatched within 1-3 days

Grown with little impact

Our plants grow without heating

100% Secure Checkout

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